Covid-19 New courier delivery protocol :)
Te Awa, The Base store Click and Collect at Covid alert level 3, Timaru store OPEN
|Currently at Delta Level 2 our physical stores are OPEN. Please scan our QR code or sign in at the door, practice social distancing and wear a face covering. If you prefer our online store is open and we are safely packing and dispatching your orders following NZ Covid protocols. With the increased demand for online shopping and the extra safety measures we’ve got in place to keep our team safe, combined with the extra pressure on our courier partners, we ask that our customers please be patient. We expect orders will take longer than usual to reach you, but we’ll continue to do our best to deliver your order as quickly as possible.
1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible).
2. They will ask for the recipients name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly.
3. The tracking information on our Post Haste portal website will display a clearly typed recipients name as well as the signature image reading CV-19 (all entered by the courier).
4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.
Other measures like above will possibly continue to arise and we appreciate your assistance and understanding during this time.
Please wash your hands thoroughly upon receipt of your packages. Through their journey, packages pass through a lot of hands and locations.
Posted: Sat 21 Mar 2020