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Covid-19 New courier delivery protocol :)

As a result of the Covid-19 Alert 4 lockdown in New Zealand we have suspended all delivery services inline with NZ Government requirements for the mandatory 4 weeks . Orders are welcome but will be dispatched once the lockdown has been lifted and freight can be dispatched as normal. Stay safe, be kind, Stay home!

Covid-19 New courier delivery protocol :)
For residential deliveries that are ‘signature required’:

1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible).
2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly.
3. The tracking information on our Post Haste portal website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier).
4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.

Other measures like above will possibly continue to arise and we appreciate your assistance and understanding during this time.

Please wash your hands thoroughly upon receipt of your packages. Through their journey, packages pass through a lot of hands and locations.

Posted: Sat 21 Mar 2020

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