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FAQ

COVID-19 Protection Framework Orange

 Our stores are open, however you may see some changes in the way we operate, to meet the guidelines set out within the framework of the Orange setting and meet all necessary health and safety guidelines. Please practice social distancing and wear a face covering. If you prefer our online store is open and we are safely packing and dispatching your orders following NZ Covid protocols. With the increased demand for online shopping and the extra safety measures we’ve got in place to keep our team safe, combined with the extra pressure on our courier partners, we ask that our customers please be patient. We expect orders will take longer than usual to reach you, but we’ll continue to do our best to deliver your order as quickly as possible.

Frequently Asked Questions

Q: Do I get tracking info? Where can I find it?
A: Once your order ships, we’ll send you an automated shipping confirmation email that includes your tracking number and a link to your order shipping carrier (if available). 

Q. I have a sizing  question. How do I ask it?

Our shop staff are selling our brands and styles day in and day out (you should visit) - they know the fits and the sizes like nobody else. Phone you closest store and one of our fabulous team will help you out. You can find our store phone numbers here- Our Stores