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T & C's

www.19black.co.nz is a New Zealand owned and operated business, by accessing and purchasing from this website you are deemed to have agreed to the following terms and conditions.

While we endeavour to keep this website up to date, there may be times when items are temporarily out of stock or no longer available. If this occurs we will advise you by email if/when the item will return to stock. You may at this time cancel your order and we will refund your payment in full.

PRIVACY POLICY

19black values your privacy and security. All personal information that you share with us will be treated as confidential and is used only for internal purposes. We do not share any of your details with third parties.

If you would like to change your personal details or have them removed from our mailing list or database, please contact us and we will amend/remove them immediately.

PRICING

All our prices are in New Zealand dollars and are inclusive of GST (unless otherwise stated)

 

SHIPPING

We provide a speedy, safe and efficient delivery service anywhere in New Zealand. We send your parcel via a tracked (signature required) courier service and standard delivery is 3-5 working days, although once your parcel leaves us we cannot guarantee this. Rural Delivery parcels may be sent with New Zealand Post. Rural Delivery may take an extra day. Please enter any special delivery instructions in our 'comments' box on the check out page so that we can ensure the courier company has accurate information about the safe delivery of your parcel. If your parcel has not arrived after 5 working days, please make sure you contact us so we are able to track it for you. All orders will be processed on receipt of cleared funds, Shipping cost is $6 anywhere in New Zealand. Oversize items may incur extra shipping costs, this will be stated on the item description.

ALL National orders over $150 receive free delivery anywhere in New Zealand.

We process orders Monday to Friday, excluding NZ public Holidays. If you require any other delivery method, please contact us for a quote. If your item is being sourced from our overseas supplier this will take extra time and these items are noted with a 7-14 day delivery time.

You will receive an email confirming your order, and another email once your order has been dispatched.

International orders are welcome. Please contact us for a shipping quote before placing your order.

Delivery times may vary during peak season time eg November and December orders up to Christmas.

 

RETURN POLICY

If you find your purchase does not fit upon it's arrival you may return the item within 14 days of purchase. The item must be unused and in the original packaging if returned for exchange. The item must be returned to us at your cost. Please note if you choose to return your item using an untracked postal/courier service, then we are unable to take responsibility if the returned item does not reach us. We are unable to exchange or refund any item that has been worn or shows any visible wear or damage.  Shoe boxes must also be returned intact. 

Sales/Clearance/Last Chance items may not be returned so please choose carefully. 

We will process returns and exchanges as soon as possible after their return to us. To arrange a return, or for any other queries, please Contact Us.

Returns will not be accepted without prior approval being given.

Please note due to hygiene isuues all earrings and undergarments may not be returned so please choose your item carefully. This includes petticoats, underwear, pettipants and swimwear.  

 

EXCHANGING SIZES

If you purchase the wrong size, we will happily exchange your purchase for another size at no charge. The item must be  re sellable, unused and in the original packaging. The item must be returned to us (at your cost) within 14 days from the purchase date and an additional courier fee for sending out the replacement may apply. Exchanges will always be subject to availability. We will contact you if your exchange choice is not available to offer another choice or advise when/if your choice will be available.

INSTORE PURCHASES RETURNS POLICY

All purchases in store are final. We do not refund or exchange if you change your mind. If an item is faulty we will met our obligations under The Consumers Guarantees Act.



PAYMENT AND SECURITY

19black does not hold credit card details on our server or anywhere on our premises. We use Pay Pal and SwipeHQ technology for secure online credit card processing. For information visit www.paypal.co.nz and/or DPS. Your personal and credit card information is safe and cannot be accessed by anyone other than intended users. Your credit card details are processed in real time by an independant payment gateway authorised by our bank, using secure encryption.

We also accept direct credit payments to our bank account. 

19black reserves the right to change any information on this website at any time without notice.


Crime prevention cameras are in operation in our store.

We record images of all people entering our store.  These will be used for security purposes, including reporting crimes to the Police. We will also publish images of people who steal or commit other crimes on our premises.